Shipping policy

Order Processing & Dispatch

We process and dispatch all valid orders within 1–3 business days after payment confirmation. Our standardized order fulfillment process shortens customer waiting time, ensuring fresh seafood products are delivered in good condition in a timely manner.

International Shipping & Delivery Time

Our standard international shipping typically takes 7–13 days to reach most global destinations. Delivery times are estimated and may fluctuate based on different destination regions and local customs clearance progress. You can select the rush shipping option at checkout if you need expedited delivery service.

Shipping Cost Calculation & Transparency

Shipping fees are calculated in real time according to your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page before payment, with no hidden fees or undisclosed additional charges of any kind.

Customs Duties & Import Taxes

International shipments may incur customs duties or import taxes assessed by local customs authorities. All relevant fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected extra expenses.

Packaging & Shipping Protection

We use high-strength, shockproof and insulated packaging materials specially tailored for seafood transportation, effectively preventing product damage and leakage while retaining optimal freshness during long-distance transit. Optional shipping insurance is available at checkout for high-value orders to provide extra protection and peace of mind.

Customer Support

If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: contact@edwhtech.shop or phone: +64 22 910 4827.
Thank you for choosing EDMUND WHEELER! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.